Becoming an Associated Provider with RCG
Resolute Care Group partners with trusted Associated Providers across Queensland, including the Townsville and Brisbane regions. If you are a qualified care professional or organisation, partnering with us means more clients, steady work and a team that has your back.
Demand for in home support keeps growing, specifically since the Support at Home program began for older Australians. No single provider can meet every need alone. By working with skilled partners, we can say yes to more clients, fill service gaps faster and keep care local.
This guide explains who can apply, what you get as an RCG Associated Provider, and how our onboarding works.
Who can become an Associated Provider?
We welcome sole traders, small businesses and larger organisations that deliver quality care and support. You may be a good fit if you provide:
-
-Personal care, domestic assistance or social support
-
-Nursing or clinical care
-
-Allied health, such as physiotherapy, occupational therapy, podiatry or speech pathology
-
-Home maintenance, gardening or minor home modifications
-
-Transport for appointments and community access
-
-Meal preparation or delivery
-
-Disability support workers and support coordination
Our main clientele is based across Townsville, Ayr and the Brisbane region, although if you service nearby areas, we still want to hear from you.
Why partner with Resolute Care Group?
-
-A steady flow of referrals. We connect you with clients who need your services, so you can spend less time chasing work and more time delivering care.
-
-Less admin. We handle client intake, care planning and coordination. You focus on what you do best.
-
-Reliable payment. Clear agreed rates and a straightforward invoicing process mean you know what to expect and when.
-
-A shared commitment to quality. Our partners share our values of respect, dignity and person-centred care. You join a network that takes quality seriously.
-
-Local knowledge and support. Our team knows North Queensland and Brisbane communities well. You have a real contact person, not a faceless portal.
-
-Room to grow. As our client base expands, so do the opportunities for our partners.
How Onboarding works
Getting started is simple and done online.
– Complete the onboarding form. Tell us about your business, services and service areas, and upload your documents.
– We review your application. Our team checks your details, qualifications and compliance documents.
– Agreement and rates. Once approved, we agree on rates and sign a service agreement.
– Induction. We walk you through our policies, reporting requirements and how referrals work.
– Start receiving referrals. You are now part of the RCG network and ready to support clients
What you will need to get started
Having these ready will speed up your application:
-
-ABN and business details
-
-Public liability insurance (and professional indemnity insurance where relevant)
-
-NDIS Worker Screening Check and police check
-
-Relevant qualifications, registrations or AHPRA registration
-
-First aid and CPR certificates
-
-Current vaccination records, if required for your role
-
-Driver licence and comprehensive vehicle insurance, if you transport clients
Not sure if you have everything? Start the form anyway and our team will help you fill any gaps.
Not always. Requirements depend on the services you deliver and who funds them. Our team will confirm what applies to you during review.
Yes. Many of our partners are independent workers and small local businesses.
This depends on the status of your documents. Having everything ready when you apply is the fastest way through.
No. You let us know your availability and the referrals you can take on.
We service Townsville, Ayr and the Brisbane region, and we are always keen to hear from providers in surrounding areas.