Manual – Easy Read Policy Manual

The Easy Read Policy Manual by Resolute Care Group is a simplified and accessible guide outlining the organisation’s commitment to quality service delivery and participant rights. It covers key topics such as feedback and complaints, safeguarding, advocacy, privacy, incident management, and financial responsibilities. The manual promotes participant involvement, informed choice, and continuous improvement while ensuring rights are protected and voices are heard. It explains how service agreements are formed, the conditions for withdrawal of services, and the process of addressing concerns. The tone is supportive and inclusive, with an emphasis on safety, respect, and collaboration between staff, participants, families, and advocates.