Handbook – Participant Information Pack

The Participant Information Pack from Resolute Care Group is a comprehensive guide for new clients, outlining the organisation’s mission, values, service offerings, and participant rights. It covers specialised services such as continence management, high-intensity nursing care, DVA community nursing, and NIISQ support. The handbook explains the onboarding process, individual care planning, participant involvement, and advocacy support. It highlights Resolute Care’s commitment to privacy, dignity, cultural inclusion, feedback, and continuous service improvement. The document also details complaint and incident procedures, participant responsibilities, and provides contacts for advocacy services and external support organisations. It’s designed to empower participants with informed choice and active engagement in their care.