Resources

The Participant Information Pack from Resolute Care Group is a comprehensive guide for new clients, outlining the organisation’s mission, values, service offerings, and participant rights. It covers specialised services such as continence management, high-intensity nursing care, DVA community nursing, and NIISQ support. The handbook explains the onboarding process, individual care planning, participant involvement, and advocacy support. It highlights Resolute Care’s commitment to privacy, dignity, cultural inclusion, feedback, and continuous service improvement. The document also details complaint and incident procedures, participant responsibilities, and provides contacts for advocacy services and external support organisations. It's designed to empower participants with informed choice and active engagement in their care.

The Easy Read Policy Manual by Resolute Care Group is a simplified and accessible guide outlining the organisation’s commitment to quality service delivery and participant rights. It covers key topics such as feedback and complaints, safeguarding, advocacy, privacy, incident management, and financial responsibilities. The manual promotes participant involvement, informed choice, and continuous improvement while ensuring rights are protected and voices are heard. It explains how service agreements are formed, the conditions for withdrawal of services, and the process of addressing concerns. The tone is supportive and inclusive, with an emphasis on safety, respect, and collaboration between staff, participants, families, and advocates.