Resources

The Participant Information Pack from Resolute Care Group is a comprehensive guide for new clients, outlining the organisation’s mission, values, service offerings, and participant rights. It covers specialised services such as continence management, high-intensity nursing care, DVA community nursing, and NIISQ support. The handbook explains the onboarding process, individual care planning, participant involvement, and advocacy support. It highlights Resolute Care’s commitment to privacy, dignity, cultural inclusion, feedback, and continuous service improvement. The document also details complaint and incident procedures, participant responsibilities, and provides contacts for advocacy services and external support organisations. It's designed to empower participants with informed choice and active engagement in their care.

The Easy Read Policy Manual by Resolute Care Group is a simplified and accessible guide outlining the organisation’s commitment to quality service delivery and participant rights. It covers key topics such as feedback and complaints, safeguarding, advocacy, privacy, incident management, and financial responsibilities. The manual promotes participant involvement, informed choice, and continuous improvement while ensuring rights are protected and voices are heard. It explains how service agreements are formed, the conditions for withdrawal of services, and the process of addressing concerns. The tone is supportive and inclusive, with an emphasis on safety, respect, and collaboration between staff, participants, families, and advocates.

This booklet explains your rights and responsibilities as a person who uses aged care.

This Schedule outlines pricing for common Home Care Package services, which are deducted from your package budget. Additional services—such as allied health, home maintenance, and equipment—may be included in your Care Plan and are GST-free. Exit-related costs are not GST-free. For full details, refer to the provider’s price list or contact them directly.

Here you can find…

• Information on how to pay for your care
• Details about government subsidies through the Commonwealth Home Support Programme and Support at Home program
• Services offered by Resolute Care Group as an approved provider
• A transparent pricing guide for home care services
• Coverage areas including Townsville, Ayr, Charters Towers, Mt Isa, and surrounding regions

Want to know how much you’ll be paying?
Click below to get your estimate instantly—just follow the simple steps provided.

Support At Home Estimator

Issued 19 Nov 2025, this schedule lists fees for home‑based aged care services (clinical supports, personal care, social support, respite, transport, and everyday living). Prices vary by service type and time (weekdays, after hours, weekends, public holidays), with minimum charges and GST rules noted.